Refund and cancellation policy
Last updated 19 October 2026
This is a starting template. Have it reviewed by a qualified lawyer for the countries where you operate before relying on it.
1. Free plan and free trial
The Free plan costs nothing. Every new workspace gets a 14-day trial of Professional features, and we do not charge you during the trial. If you do not choose a paid plan, you move to the Free plan when the trial ends.
2. How billing works
Paid plans (Starter, Professional and Academy) are monthly subscriptions, billed in advance in US dollars. Your subscription renews automatically each month until you cancel. Current prices are on our pricing page.
3. How to cancel
You can cancel at any time from Settings → Billing in your TutorOS account. You do not need to contact us. Your paid features stay active until the end of the month you have already paid for, then your workspace moves to the Free plan. You will not be charged again, and your data is not deleted.
4. Refunds
Because you can cancel at any time and are never charged for the following month, we do not normally refund the current month or part-months. We will give a full refund if:
- you were charged twice or charged the wrong amount by mistake;
- you were charged after you had already cancelled;
- you ask within 14 days of your first ever payment on a paid plan and the service did not work as described; or
- the law in your country gives you a right to a refund.
5. Upgrades and downgrades
When you upgrade, the new plan starts straight away. When you downgrade, the change applies from your next billing date.
6. How to request a refund
Email support@techbide.co.uk with your account email and the date of the payment. We reply within 2 working days. Approved refunds go back to the original payment method within 10 working days; your bank may take a few extra days to show it.
7. If we end the service
If we stop providing TutorOS, we will give you at least 30 days' notice and refund any payment covering the period after the service ends.